Hi Claire
Thanx for sharing this article. I couldn't agree more with his comments about writing in your 'natural voice' and avoiding writing in a style which you 'think' is what you should be using ...
Our authentic voice is the only voice which truly reaches out to people ... so I really resonated with this too, and it is good to hear such a message from someone who specialises in copy writing where the old hyped-up approach still exists for some!
Julia